What is your return policy?

We want you to be happy with your products, so we make it easy for you to return your items to BLUSOURCE.

  • You can return your products up to 30 days after the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Free return shipping will be arranged by us if your products were damaged when received or if there was a shortage.
  • Call your account manager within 24 hours of receiving your order to report any problems. They will talk you through the return process.
  • Please note: Custom kits have a restocking fee.

BWAP Backpack Warranty Details: You can return your BWAP classic or deluxe backpack purchase up to 365 days after the purchase date if the material fails or the zipper breaks. We will replace the faulty bag(s) at no charge.

What is the purpose of BLUSOURCE?

BLUSOURCE serves the nonprofit community by assisting them in their search for donated or low cost purchase items. Our role is to source items that nonprofit organizations can utilize in meeting the frontline needs of those they serve, while doing so as cost effectively as possible.

What information do you need from me before I can place an order?

Before placing your order, please provide a completed application, a credit card number, a copy of your 501(c)(3) tax exempt letter (which is a letter from the IRS that verifies your organization's tax exempt status), and a signed Terms of Accepting Donations form. It is that easy.

What types of organizations do you work with?

We work exclusively with nonprofit organizations.

Are you a nonprofit?

No. Not operating as a nonprofit allows our partners who adhere to AERDO guidelines to count gift-in-kind dollars.

What is gift-in-kind?

Gift-in-kind refers to
product that is donated by retailers and manufacturers.

Why are some GIK products classified as international or domestic distribution?

Donor companies have the freedom to place product where they choose. Items are classified as such to respect the donor's distribution preferences.

Do you have a catalog of items available?

Yes, BLUSOURCE provides an online catalog. Due to the constant flow of product, an online catalog is the most efficient way to keep product availability current.

Can I resell your products?

All gift-in-kind items are NOT available for resale. However, our Low Cost Purchased Goods can be resold or used for fundraising.

How do I accept Freight Shipments?
This is a procedure for accepting freight shipments placed on pallets (not from UPS or traditional shipping companies)

If your shipment is LTL (less than truckload):

1. Your shipment ETA will be provided by your account manager.

2. Upon arrival, driver will lower pallet down off truck (or back into your dock) for you to unpack and place where it is needed. Please proceed to step 3 below.

If your shipment is by the truckload:

1. The freight forwarder will call to let you know when they will be arriving or to arrange an appointment.

2. Upon arrival, the driver will back in to dock. You will have 2 hours to unload, driver is not responsible for unloading. If you need assistance unloading or do not have a dock, please let us know beforehand.

3. Driver will provide a bill of lading. Important: do NOT sign bill of lading until you have verified everything is present. Truck driver won't have time for you to check every single individual item. Therefore, please follow these following steps.

4. Do a visual inspection of pallets (no damage to boxes, stretch wrap is all intact top to bottom, not just on sides. No boxes have been opened, crushed, tampered with).

5. Ensure pallet #s match bill of lading. Please note: a skid is the same thing as a pallet.

6. If there is any damage or tampering present, or if there is an inconsistency from bill of lading to what is present, write it on the bill of lading, tell the driver, and THEN sign the bill of lading.

7. Keep your copy of bill of lading.

8. After the driver leaves, please ensure that all product is accounted for. For your convenience, the packing list is broken down by what is on each pallet. BLUSOURCE always places the packing list envelope on the front of pallet 1 (pallets are clearly labeled so you can easily find pallet 1). Within 2 business days of receiving your shipment, please ensure that all of your product is present and in excellent condition. If anything is unsatisfactory, please call your account manager immediately.

Please note: In the rare occurance that the freight company mistakenly sends you the shipping invoice, please call us with invoice and we will take care of the communication with the freight company and shipping cost.

What types of products do you have available?

We carry a wide range of products to assist our nonprofit partners, including: backpacks, school supplies, clothing, shoes and accessories, hygiene items, medical supplies, pharmaceuticals, arts and crafts supplies, toys, and sporting goods.

Are all of your products new?

Yes, all of our products are new. Once they arrive in our warehouse, they are sorted into items in good condition and irregulars.

What are your hours of operation?

We are open Monday through Thursday between 7:30 am and 5:30 pm CST, and closed on Friday. We are available to receive your calls and e-mails anytime.
Please don't hesitate to contact us outside of our regular business hours.

Do you sell my information?

We absolutely do not.
Client information will never be forwarded to other companies or individuals.

Is there a minimum order?

On most items there is no minimum.
However for some low cost purchase goods, a minimum order is required.

How long does it take to get the products?

It will take 1-2 business days to prepare the order.
Once it is prepared, the estimated ship time is 5-7 business days.
For truckload quantities the estimated preparation time is two weeks.

What do I do if there are items I need not provided on the catalog?

If you are looking for items that we do not currently carry,
please fill out our special order submission form or contact an account manager, and we will try to locate the items you need.

Can I get my organization's logo put on products?

Yes, we can put your
organization's logo on our low cost purchase items at a minimal cost.

Where are you located?

We are centrally located in Guthrie, OK near interstate 35.
Our address is:   
2000 E. Seward Road
Guthrie, OK 73044
We would love to see you!  Please, let us know when you want to drop by.

What credit cards can I use?

We accept Visa,
MasterCard, Discover and American Express.

What if I forget my account username and/or password?

You can contact your account manager and they will
be happy to assist you with the information you need to get you back online.

What are irregulars?

Irregulars are items that may have one or several of the following defects:

  1. V-shaped cut that is less than 2 inches long on either side of the "V"
  2. Straight-line cut that is less than 2 inches in length
  3. Small repairs such as 1 missing button or a buckle that needs glued...something that can easily be mended with little work or supplies
  4. Unfinished product, such as un-hemmed edges, that does not affect the quality or usability of the garment with minor repair work
  5. Irregulars: small flaw in material, such as a snag or run that does not affect the quality or usability of the product
  6. Faded coloring on a garment or toy
  7. "Sample" stamped or written inconspicuously on the inside of the garment

Irregulars are always labeled as such on the catalog.